Inkomoko is a business consulting firm that works with micro, small, and medium enterprises in Rwanda to develop powerful strategies to increase their profits and help them grow. Inkomoko offers trusted advisors, practical services, technology tools, and affordable capital focused on increasing sales, improving operational efficiency, and managing finances. Founded in 2012, Inkomoko identifies entrepreneurs in Rwanda and provides services to help them grow their businesses and create jobs for others.

Website:
http://inkomoko.com/
SNHU RAC Manager

Kigali, Rwanda

Title

Manager

Reports to

Director, Education Assessment Center

Location

SNHU Assessment Center, Kimihurura, Kigali

(located at Inkomoko in Fairview Building, Rugando, across Lemigo Hotel)

Work Hours

Full time, 40 hours per week

Project Summary:

Southern New Hampshire University (SNHU), in partnership with Inkomoko Business Development, has launched an online education assessment center in Kigali.

Position Summary:

The Manager is a member of the lead staff at the SNHU assessment center, and is responsible for training and supporting a team of Reviewers, each of whom evaluates student project submissions using a pre-existing rubric designed specifically for each project. Also, the Manager is responsible for ensuring consistency of evaluations across Reviewers and providing direct feedback to Reviewers on their performance. The Manager will identify productivity challenges, proactively develop solutions to the challenges, and ensure productivity benchmarks are met. The Manager will work effectively across teams and departments. Additionally, the Manager will review student project submissions as necessary.

Primary Duties and Responsibilities:

MANAGEMENT & STAFF SUPERVISION

Provide day to day support and supervision to of a team of Reviewers
Monitor and report on the weekly progress and areas of improvement of the assessment center and provide reports to SNHU as requested
Consistently evaluate and conduct performance reviews of assessment center employees
Collect and organize any documents required by the Inkomoko, SNHU, and US or GoR to comply with all relevant regulations
Develop and provide training for employees as needed according to goals and areas of development
Other duties as required to ensure the success of the assessment center
EDUCATION ASSESSMENTS

Lead quality assurance processes
Lead assessment norming processes
Support academic integrity validation
Ensure productivity benchmarks are met
Maintain an in-depth knowledge of every component of the curriculum
Use rubrics and supplemental information to provide fair and consistent evaluations with encouraging, specific, and actionable feedback
Perform evaluations and communicate with students through a Learning Management System
Respond to student outreach swiftly and return evaluations to students within 48 hours of submission
Complete program improvement assignments, as needed
Attend in-person, online video and telephone meetings with Director or team members
Protect student privacy
Work in a team, both as a leader and active follower as required both in person and digitally
Assess with integrity, honesty, and ethically
PUBLIC RELATIONS & PARTNERSHIPS

Serve as the representative of the assessment center, including in government and partner meetings
Work with SNHU�s partner, Inkomoko, to ensure SNHU is a top-notch partner, proactively addressing and resolving any challenges that may arise, as well as celebrating the successes of the partnership
Minimum Qualifications:

Qualifications include:

Master�s Degree
Experience providing training, consultation and support in a professional manner
Proven ability to take initiative and build strong productive relationships
Experience providing direct observation and feedback on staff performance
Ability to Identify individual and team performance opportunities
Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic environment
Prior college-level experience with non-traditional and online learning preferred
Knowledge or expertise in competency-based education
Ability to score consistently using a rubric
Skill working in an electronic management system
An encouraging and respectful attitude toward all students and colleagues; �can-do� attitude
Demonstrated level of English fluency at the academic/higher education level
Ability to work collaboratively in a team setting
Demonstrated fluency in use of technology, especially software applications
Demonstrate ability to learn and utilize rapidly changing technological platforms
Demonstrated experience and outcomes managing a team
Demonstrated experience and outcomes leading and organization or sizeable project
Demonstrated experience working with international organizations
Demonstrated experience working with partners, governments, and high-level leaders
Fluency in at least one or more East African languages (Kinyarwanda, Kirundi, Swahili) preferred
Compensation:

Managers will be offered the minimum of a competitive salary, health insurance, paid leave (including sick, vacation, and maternity/paternity), and a one-year contract, renewable at the end of the contract period, depending on performance.

Working Conditions & Physical Requirements:

The Manager will work at the Kigali, Rwanda Assessment Center 5 days a week. The 1st-floor office has dedicated parking spaces, break room, conference rooms, and lots of natural light, co-located with Inkomoko Business Development. Best practice is to evaluate all projects assigned to the Reviewer and respond to every comment or question by a student each day. Work will be completed using a computer provided by the assessment center.

To Apply:

Please email your cover letter including your salary requirements and your CV to [email protected]

Include �Manager� in the email subject line.

Please address cover letter to Rachael Sears. Cover letters addressed to Dear Sir will not be considered.

The deadline to apply is December 31, 2019.