FRONT DESK – Terms of Reference<\/p>\n
Front Desk\/ receptionist <\/p>\n
Administrative and human resource <\/p>\n
DAF<\/p>\n
Rwanda Gaming Association started with mission to create safe, regulated and responsible entertainment with a positive impact on society. <\/p>\n
Job Purpose<\/p>\n
To represent RGAA Secretariat in dealing with customers through handling front facing duties including <\/p>\n
Interacting with customers over the phone, in person, and\/or via email. A high level of professionalism must Be maintained<\/p>\n
Essential Duties and Responsibilities<\/p>\n
Promote a good image of RGAA through efficient Front Desk services.
\nReceive and direct visitors and clients.
\nReceive, respond and manage telephone calls and\/ or mails and provide required information or direct the calls and\/or mails to the right receptacy.
\nReceive and disseminate correspondences, suggestions, messages and other information to the relevant offices.
\nCreate and maintain a front desk log\/record book of all visitors and clients by recording their relevant basic data.
\nListen to client complaints or concerns and work to resolve their issues through the right channels.
\nIdentify and assess clients\u2019 needs to achieve satisfaction
\nBuild sustainable relationships of trust through open and interactive communication with clients.
\nMaintain office security by following safety procedures and controlling access via the front desk.
\nMaintain an up-to-date staff directory to assist in making immediate contact with them wheneverneeded internally or externally by visitors or clients as occasion may serve.
\nPerform any other duties as may be assigned from time to time.
\nPerson specifications: (Age, Academic qualifications, Skills and Work experience)<\/p>\n
Age: 21-35yrs<\/p>\n
Minimum Qualifications<\/p>\n
A minimum of a Diploma in Office Administration, International Relations & Diplomacy, Hospitality Management, Marketing, Public Relations or any other related field from a recognized university.
\nbachelor\u2019s degree and above in the same field will be an exception
\nCompetency and Key Technical Skills<\/p>\n
Proficiency in English
\nProficiency in French and Kinyarwanda is an added advantage;
\nProven customer service experience
\nVery good telephone etiquette Teamwork
\nExcellent and effective communication skills (verbal and non-verbal);
\nConfident, articulate, cordial with pleasant personality
\nComputer literacy
\nInterested and qualified candidates should submit their application letter, resume (in 1 document), and degree\/ certificate to rwandagamingassociation@gmail.com and not later than 07 March 2022. Only short listed candidates will be contacted for interview.<\/p>\n
Me Safari GAHIZI<\/p>\n
Chair, Rwanda Gaming Association<\/p>\n
Done Kigali, 02nd March, 2022<\/p>\n","protected":false},"excerpt":{"rendered":"
FRONT DESK – Terms of Reference Front Desk\/ receptionist Administrative and human resource DAF Rwanda Gaming Association started with mission to create safe, regulated and responsible entertainment with a positive impact on society. Job Purpose To represent RGAA Secretariat in dealing with customers through handling front facing duties including Interacting with customers over the phone, […]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[81],"tags":[],"class_list":["post-45101","post","type-post","status-publish","format-standard","hentry","category-job-opportunities"],"yoast_head":"\n