Although the issue of public buses in Kigali seemed to have been resolved recently, members of Parliament visiting Gitega Sector were shown that much remains to be improved in the transportation sector.
This visit is part of a broader program where MPs tour various sectors of Kigali City to assess public service delivery.
On June 8, 2025, residents of Gitega Sector in Nyarugenge District voiced their concerns to the MPs, explaining how long delays in public transportation negatively affect the country’s economy.
One of them, Diane Mukayiranga, said:
“I want to raise the issue of commuting in Kigali for those who use buses. The service we get is poor. I’ve been dealing with this issue for a while. The new buses are good, no doubt! But the time a citizen spends waiting for a bus to get to work is unbearable.”
She continued:
“It damages the economy. If someone only has 3,000 francs and feels forced to use a motorcycle to get to work in Kicukiro and back, that money could have supported them for a while. You can spend 40 minutes or even an hour without finding a bus to go to work in the morning. We ask you to advocate for us so the government intervenes—maybe by ensuring buses come every 30 minutes. Waiting until a bus is full before it departs is a huge inconvenience.”
MP Germaine Mukabalisa promised Gitega residents that she would raise the issue in Parliament to find a sustainable solution.
She said:
“Regarding transport in Kigali, we should acknowledge progress, because before, we never thought we’d even get this far. But yes, the problem of buses taking too long is real. I experienced it myself to verify. We’ll include this in our report and discuss it with the relevant stakeholders to find a solution.”
Beyond Kigali, MPs have also been traveling across the country to monitor how decentralized governance structures are improving public services.
During these visits, MPs also inspected land services, construction permits, and other administrative services.
