FRONT DESK – Terms of Reference
Front Desk/ receptionist
Administrative and human resource
DAF
Rwanda Gaming Association started with mission to create safe, regulated and responsible entertainment with a positive impact on society.
Job Purpose
To represent RGAA Secretariat in dealing with customers through handling front facing duties including
Interacting with customers over the phone, in person, and/or via email. A high level of professionalism must Be maintained
Essential Duties and Responsibilities
Promote a good image of RGAA through efficient Front Desk services.
Receive and direct visitors and clients.
Receive, respond and manage telephone calls and/ or mails and provide required information or direct the calls and/or mails to the right receptacy.
Receive and disseminate correspondences, suggestions, messages and other information to the relevant offices.
Create and maintain a front desk log/record book of all visitors and clients by recording their relevant basic data.
Listen to client complaints or concerns and work to resolve their issues through the right channels.
Identify and assess clients’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication with clients.
Maintain office security by following safety procedures and controlling access via the front desk.
Maintain an up-to-date staff directory to assist in making immediate contact with them wheneverneeded internally or externally by visitors or clients as occasion may serve.
Perform any other duties as may be assigned from time to time.
Person specifications: (Age, Academic qualifications, Skills and Work experience)
Age: 21-35yrs
Minimum Qualifications
A minimum of a Diploma in Office Administration, International Relations & Diplomacy, Hospitality Management, Marketing, Public Relations or any other related field from a recognized university.
bachelor’s degree and above in the same field will be an exception
Competency and Key Technical Skills
Proficiency in English
Proficiency in French and Kinyarwanda is an added advantage;
Proven customer service experience
Very good telephone etiquette Teamwork
Excellent and effective communication skills (verbal and non-verbal);
Confident, articulate, cordial with pleasant personality
Computer literacy
Interested and qualified candidates should submit their application letter, resume (in 1 document), and degree/ certificate to rwandagamingassociation@gmail.com and not later than 07 March 2022. Only short listed candidates will be contacted for interview.
Me Safari GAHIZI
Chair, Rwanda Gaming Association
Done Kigali, 02nd March, 2022
